Customer Care Executive

Technical Support International Voice
Required Exp- Min. 1 Year in IT Service Desk (International Voice)

Designation- Senior Process Executive

Skills Required- Active Directory/ Office 365 / MS outlook / SharePoint / Ticketing tools

Domain- Service Desk (International Voice)

CTC- Upto 4 LPA Fixed (28K in hand) + Allowances + Incentives

Notice- Immediate

Any Graduate

Location- Pune (Hinjewadi)

Exp Considered only After Graduation

Shifts: 24/7 (US), WFO

Interview: Virtual

Contact On - 70239 55677 (Kajal)

Detail:-

Required Knowledge in IT Service Desk/ Tech support process providing remote support for Password Reset, Account Unlock using Active Directory, Basic knowledge of Azure AD, O365 exchange admin.

Basic Knowledge of Shared Mailbox, Distribution List, User Mailbox, Conference Room, Outlook profile configuration, MS Teams synchronization issues, SharePoint and ODB related issues.

Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)

Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business

Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.

Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions

Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.

Basic networking knowledge

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹32000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Infosys.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at Infosys
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Night Shift.