Customer Care Executive

Job Overview: We are looking for a responsible and empathetic Customer Team Member to join our team. The ideal candidate will be the voice of our brand, liaising between customers and the company to solve queries and ensure satisfaction. You will take ownership of tasks and contribute to building strong, positive relationships with customers. Fluency in both English and one South Indian language (Tamil or Malayalam) is essential to effectively communicate with a diverse customer base.

Key Responsibilities: • Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries, concerns, and requests in a timely and empathetic manner. • Take ownership of customer issues, ensuring each is resolved efficiently and to the customer’s satisfaction. • Communicate clearly and professionally with customers, ensuring all information is conveyed accurately and with a positive attitude. • Assist customers with order-related queries, product details, returns, exchanges, and refunds, following company policies and procedures. • Maintain up-to-date knowledge of product offerings, promotions, and the overall shopping experience to effectively assist customers. • Collaborate with other teams such as logistics, marketing, and product to resolve customer issues and improve overall service quality. • Record customer interactions, feedback, and resolutions accurately in the system to ensure follow-ups and smooth service delivery. • Monitor and ensure timely resolution of customer complaints and escalate any unresolved issues to the appropriate department. • Contribute to improving customer service processes based on feedback and suggestions.

Requirements: • Basic educational qualifications (Minimum 10+2 or equivalent). • Basic computer skills, including familiarity with MS Office , Google Docs , CRM tools etc. • Fluent in English and at least one South Indian language (Tamil or Malayalam). • Exceptional communication skills with the ability to engage and build rapport with customers. • Strong empathy, patience, and problem-solving abilities to address customer concerns effectively. • Ability to work independently, take ownership of tasks, and manage time efficiently. • Prior experience in customer service is a plus but not mandatory. • Positive attitude and willingness to learn and grow in a dynamic, fast-paced environment.

INTERESTED CANDIDATES CAN DM OR CALL ON 9833353069 (AVAILABLE ON WHATSAPP)

THANKS AND REGARDS

POOJA PATEL | ACCOUNTS MANAGER

CONTACT: 9833353069/ 9892789769 (AVAIALBLE ON WHATSAPP)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Jobskafe Hr Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Jobskafe Hr Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.