Customer Care Executive

Industry Type:

12th Pass and above

All genders

6 days working | Day Shift

Key Responsibilities: Provide timely and accurate information to customers via phone, email, or live chat. Handle customer complaints and issues with professionalism, ensuring resolution in a timely manner. Process customer orders, returns, and exchanges, and keep customers informed about the status of their requests. Assist customers with troubleshooting and provide product-related guidance.Maintain customer records in the database, ensuring that all information is accurate and up-to-date.Work closely with other departments to resolve customer issues effectively.Escalate complex issues to senior management when necessary.Ensure all customer queries are handled according to company policies and procedures.Continuously strive to improve the quality of service and enhance the customer experience.Identify and report recurring issues and suggest improvements to prevent them in the future.Required Skills & Qualifications:High school diploma or equivalent; a degree in business, communications, or a related field is a plus.Proven experience in customer support or a similar role.Strong communication skills, both verbal and written.Ability to multitask and work under pressure.Patience and empathy when dealing with customers.Excellent problem-solving skills and attention to detail.Proficiency with customer service software and Microsoft Office Suite.Ability to work effectively in a team environment.Flexibility and adaptability to changes in processes and policies.