Customer Care Executive

Job Title: Customer Care Executive

Job Summary

We are seeking a highly skilled and customer-focused Customer Care Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Key Responsibilities

- Customer Service:

- Respond to customer inquiries via phone, email, and chat.

- Resolve customer complaints and concerns in a timely and professional manner.

- Provide accurate and helpful information to customers.

- Problem-Solving:

- Investigate and resolve customer issues.

- Collaborate with internal teams to resolve complex customer issues.

- Identify and report customer feedback and suggestions.

- Sales and Promotion:

- Promote our products and services to customers.

- Identify sales opportunities and convert them into sales.

- Meet sales targets and performance metrics.

- Communication:

- Communicate effectively with customers, internal teams, and management.

- Provide regular updates on customer issues and resolutions.

Requirements

- Education and Experience:

- High school diploma or equivalent required.

- 1-2 years of customer service experience preferred.

- Skills and Qualities:

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced environment.

- Strong attention to detail and organizational skills.

- Proficient in CRM software and Microsoft Office applications.

Working Hours

- Flexible Shifts: Evening and weekend shifts may be required.

What We Offer

- Competitive Salary: Attractive salary package.

- Opportunities for Growth: Professional development and career advancement opportunities.

- Recognition and Rewards: Recognition and rewards for outstanding performance.

- Positive Work Environment: Collaborative and supportive team environment.

If you are a highly motivated and customer-focused individual with excellent communication skills, please submit your application, including your resume and a cover letter.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., KEKA TECHNOLOGIES.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at KEKA TECHNOLOGIES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Flexible Shift.