Skills and Qualifications:
Communication Skills: Excellent verbal and written communication skills in English (and potentially other languages, depending on the role).
Customer Service Skills: Ability to handle customer inquiries and complaints with patience and professionalism.
Problem-Solving Skills: Ability to identify and resolve customer issues effectively.
Listening Skills: Ability to actively listen to customer needs and concerns.
Computer Skills: Basic computer skills and ability to use relevant software and systems.
Adaptability: Willingness to learn new skills and adapt to changing situations.
Education: High school diploma or equivalent is typically required.
Experience: While this is a fresher role, any prior experience in customer service or call center environments is a plus.