Customer Care Executive

Job Title: Customer Service Executive

Location: AltF Coworking Space, 4th Floor, Plot No. 21 & 21A, Sector 142, Noida, Uttar Pradesh 201304

Company: NEET Support

Industry: Education / EdTech / Web Development Job Type:

Full-time

About NEET Support

NEETSupport.com is a dedicated platform helping students throughout their NEET exam preparation journey by providing guidance on applications, counselling, rank prediction, and career planning. We aim to empower medical aspirants with the resources and support they need for success, delivered by a passionate and collaborative team.

Job Description

We are looking for a passionate and customer-focused Customer Service Executive to join our team at NEET Support. The ideal candidate will serve as the primary point of contact for students and parents, providing excellent support and guidance throughout their NEET journey. This role requires excellent communication skills, , empathy, and a commitment to ensuring customer satisfaction.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, and chats to address student and parent inquiries about NEET preparation, counselling, and services offered by NEET Support.

• Guidance and Support: Provide detailed information on application processes, counselling sessions, rank prediction, and other offerings.

• Issue Resolution: Resolve customer queries, complaints, and concerns promptly and effectively

. • Follow-ups: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service.

• Database Management: Update and maintain accurate records of customer interactions in the CRM system.

• Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction

• Collaboration: Work closely with the counselling and business development teams to address complex queries or escalate cases when required.

Requirements

• Education: Bachelor’s degree in any discipline (Graduates from Education or Communication backgrounds preferred).

• Experience: Fresher to 2 years of experience in a customer service role, preferably in the education or EdTech industry.

Preferred Skills

• Exceptional verbal and written communication skills.

• Strong problem-solving skills with a customer-first approach.

• Proficiency in using CRM tools and Google Workspace (Docs, Sheets, etc.).

• Ability to multitask and handle high-pressure situations with professionalism.

• Familiarity with NEET exams or the education sector is a plus.

Why Join Us?

• Meaningful Impact: Play a vital role in guiding students and parents through their NEET preparation journey.

• Growth Potential: Opportunities for career advancement in a growing organization.

• Supportive Environment: Work in a collaborative and innovation-driven workplace.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MINECART.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at MINECART
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.