Customer Care Executive

1. Responding to customer inquiries and resolving complaints or issues promptly.

2. Offering product or service information and addressing questions regarding features, pricing, and policies.

3. Assisting customers with placing orders, processing returns or initiating refunds.

4. Handling and investigating customer complaints, ensuring they are resolved efficiently and in a timely manner.

5. Escalating complex issues to higher-level managers or departments when necessary.

6. Maintaining a positive and helpful attitude when resolving issues to ensure customer satisfaction.

7. Communicating effectively with customers, demonstrating active listening, and ensuring clear understanding of their needs.

8. Offering solutions and alternatives where applicable to meet customer expectations.

9. Documenting customer interactions, feedback, and resolutions accurately in the system.

10. Assisting customers with the order process, including order tracking, updates, and delivery statuses.

11. Ensuring accurate information is captured and processed for orders, returns, or cancellations.

12. Staying informed about product/service updates, promotions, and policies to offer accurate information to customers.

13. Ensuring that customer interactions meet the company’s quality standards.

14. Continuously improving personal performance metrics such as response time, resolution time, and customer satisfaction.

15. Providing a personalized experience to customers, encouraging repeat business and customer loyalty.

Identifying opportunities to upsell or cross-sell relevant products or services to customers.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MIXPRIME TRADECOM PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at MIXPRIME TRADECOM PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.