Customer Care Executive

Job Title: CRM Executive

Job Summary:

We are seeking a CRM Executive – Sales to manage and optimize customer relationship management

(CRM) strategies to enhance sales performance, customer engagement, and retention. The ideal

candidate will be responsible for handling lead management, improving the sales pipeline, and

leveraging CRM tools to drive revenue growth. This role requires strong analytical skills, expertise in

CRM systems, and a sales-driven mind set.

Key Responsibilities:

CRM System Management & Optimization:

•

Maintain and manage the CRM system, ensuring accurate data entry and customer

segmentation.

•

Optimize CRM workflows to streamline sales processes and improve team efficiency.

•

Make outbound calls to potential customers to promote products/services.

Sales & Lead Management:

•

Track and manage sales leads, ensuring timely follow-ups and conversions.

•

Develop and execute lead nurturing strategies to improve customer acquisition and retention.

•

Work closely with the sales team to enhance the sales pipeline and improve customer

interactions.

•

Maintain a database of customer information and update records as needed.

Customer Engagement & Retention:

•

Implement personalized customer communication strategies to drive engagement and loyalty.

•

Use data insights to tailor offers, promotions, and follow-up activities.

•

Monitor customer feedback and take proactive steps to enhance satisfaction and retention.

Data Analysis & Reporting:

•

Analyse sales performance and CRM data to identify trends and opportunities.

•

Generate reports on customer interactions, lead conversion rates, and overall CRM

effectiveness.

•

Provide data-driven recommendations to improve sales and customer relationship strategies.

Collaboration & Cross-functional Coordination:

•

Work with marketing teams to develop targeted sales campaigns and promotions.

•

Coordinate with customer support teams to ensure seamless communication and issue

resolution.

•

Train sales teams on CRM best practices and effective customer engagement strategies.

Qualifications & Skills:•

Bachelor’s degree

•

2+ years of experience in CRM management, sales, or business development.

•

Proficiency in CRM platforms such as Salesforce, Hub Spot, Zoho, or Microsoft Dynamics.

•

Strong analytical skills with experience in data-driven sales strategies.

•

Excellent communication, negotiation, and problem-solving abilities.

•

Ability to work in a fast-paced sales environment and meet targets.

Preferred Skills:

•

Experience in B2B or B2C sales, depending on the industry focus.

•

Knowledge of sales automation tools and lead scoring techniques.

•

Familiarity with email

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MO DESIGNS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at MO DESIGNS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.