Customer Care Executive

Role Overview:

We are looking for a proactive and customer-focused Relationship Manager (Merchant Experience Advisor) to manage inbound and outbound interactions with merchants using our POS and digital payment services. The role involves handling queries, follow-ups, email requests, and ensuring quick issue resolution while providing an excellent merchant experience. Additionally, the advisor will conduct welcome calls for newly on boarded merchants and drive upselling/cross-selling initiatives.

Key Responsibilities:

✔ Merchant Support & Query Resolution:

• Handle incoming calls, emails, and WhatsApp requests from merchants related to POS terminals, digital payments, transactions, settlements, and technical issues.

• Ensure quick resolution of merchant concerns regarding payments, chargebacks, refunds, device functionality, and account updates.

✔ Outbound Engagement & Follow-Ups:

• Conduct welcome calls to newly on boarded merchants, guiding them on POS usage, digital payment solutions, and best practices.

• Proactively reach out to merchants for issue resolution, service confirmations, and follow-ups on raised complaints.

• Educate merchants on ongoing offers and campaigns for POS usage to boost business efficiency, drive active usage, and ensure transaction continuity.

✔ Upselling & Cross-Selling Initiatives:

• Identify opportunities to upsell/cross-sell additional Mswipe service, including value-added features, upgraded payment solutions, and rental-based plans.

• Drive engagement with merchants to increase product adoption and maximize their transaction volume.

✔ Email & Ticket Management:

• Manage and respond to email queries and service requests from merchants within defined SLA timelines.

• Coordinate with internal teams (Technical Support, Risk, Accounts, and Payments) to ensure timely issue resolution.

✔ Documentation & Reporting:

• Maintain accurate records of merchant interactions, resolutions provided, and follow-ups required.

Key Skills & Competencies:

✅ Strong verbal and written communication skills
✅ Customer-first approach with a problem-solving mindset
✅ Ability to multitask and manage high call/email volumes
✅ Basic understanding of POS, UPI, digital payments, and chargeback processes
✅ Experience in CRM/ticketing systems (Odoo, Runo dialer, etc.) is a plus
✅ Ability to work in a fast-paced environment and meet SLAs

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MSWIPE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 80 Customer Care Executive at MSWIPE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.