Customer Care Executive

Industry Type:

All Education levels

All genders

6 days working | Day Shift

At HelloWorld, we create opportunities by offering convenient living solutions. Our co-living options cater to working professionals and students, fostering new friendships in a vibrant living environment. We embrace individuals from diverse backgrounds who are eager to contribute to a future where every city feels like home to migrants. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.Roles and ResponsibilitiesEffectively manage large amounts of incoming calls & emailsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersPre -Requisites0 – 1 year of experience in customer supportThe candidate must be willing to work on rotational week offs.Must Have ExperiencesExcellent communication and presentation skillsAbility to multitask, prioritize, and manage time effectivelyExcellent English & Hindi communication skills