Customer Care Executive

Customer Service Executive SEO

Job description

Customer Service Executive:

Key Responsibilities & Requirements Key

Customer Interaction & Support

Respond to customer inquities via phone, email, chat, and social media.

Provide accurate information about products, services, and company policies

Address and resolve customer complaints in a professional manner

Problem-Solving & Issue Resolution

Identify customer concems and offer effective solutions.

Escalate complex issues to relevant departments when necessary. Follow up with customers to ensure their issues are fully resolved.

Order Processing & Management

Assist customers with order placement, tracking, modifications, and cancellations. Coordinate with logistics and warehouse teams for timely deliveries.

Process retums, refunds, and exchanges efficiently.

Customer Relationship Management (CRM)

Maintain and update customer records in CRM systems.

Build long-term customer relationships and ensure customer satisfaction.

Conduct follow-ups to enhance the customer experience.

Sales & Upselling

Identify upselling and cross-selling opportunities.

Recommend suitable products or services based on customer needs.

Meet or exceed sales targets when applicable.

Data Collection & Reporting

Gather customer feedback and analyze trends

Prepare reports on customer satisfaction, complaints, and resolutions

Provide insights for process improvements and better service strategies.

Policy & Compliance Adherence

Key Requirements

Education & Experience

Minimum Bachelor's degree in Business, Communications, or related fields.

1-years of experience in customer service, sales, or support roles (preferred)

Technical Skills

Proficiency in CRM software and ticketing systems.

Familiarity with Microsoft Office, Google Workspace, and basic computer skills.

Knowledge of e-commerce platforms, if applicable.

Communication & Interpersonal Skills

Strong verbal and written communication skills.

Ability to handle difficult customers with patience and empathy.

Excellent listening and problem-solving skills.

Multitasking & Time Management

Ability to manage multiple queries and prioritize tasks efficiently.

Work under pressure in a fast-paced environment.

Language Proficiency

Fluency in English and local languages (as required by the company)

Adaptability to new tools, policies, and company procedures.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., PETROL PERFUME.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 4 Customer Care Executive at PETROL PERFUME
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.