Customer Care Executive

1. Customer Interaction and Communication:

• Greeting and assisting customers: Providing a positive and professional first impression. 

• Listening to and understanding customer needs and concerns: Accurately documenting service requests and identifying potential issues. 

• Explaining service options and costs: Clearly and concisely communicating repair procedures, estimated costs, and available service packages. 

• Managing customer expectations: Providing realistic timelines for repairs and keeping customers informed about progress. 

• Handling customer inquiries and complaints: Addressing concerns professionally and efficiently. 

2. Service Planning and Coordination:

• Analyzing vehicle issues:

  Collaborating with mechanics and technicians to diagnose problems and develop appropriate repair plans.

• Creating and managing service orders:

  Accurately documenting all service work, including parts needed and labor hours.

• Scheduling appointments and managing service workflow:

  Coordinating with the service department to ensure efficient scheduling and timely completion of repairs.

• Verifying repairs and parts:

  Ensuring that work is completed according to manufacturer and dealership standards. 

3. Sales and Upselling:

• Identifying and recommending additional services: Suggesting preventative maintenance, warranty extensions, or other service options.

• Promoting dealership specials and packages: Offering customers opportunities to save on services.

• Closing the sale: Secure customer commitment to recommended repairs and services. 

4. Other Responsibilities:

• Managing paperwork and documentation:

  Maintaining accurate records of all service work, parts used, and customer interactions. 

• Staying informed about industry trends and best practices:

  Keeping up-to-date on new technologies, repair procedures, and customer service standards. 

• Collaborating with other departments:

  Working with sales, parts, and finance to provide a seamless customer

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Pondicherry.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SCHANGALAYA MOTORS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at SCHANGALAYA MOTORS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.