Customer Care Executive

Customer Care Executive – Job Description

A Customer Care Executive is responsible for handling customer queries, resolving complaints, and ensuring a high level of customer satisfaction. They act as the primary point of contact between the company and its customers, providing support via phone, email, chat, or in-person interactions.

Key Responsibilities:

Customer Support – Address customer inquiries, complaints, and service requests professionally.

Issue Resolution – Troubleshoot problems and provide effective solutions within company policies.

Order Processing – Assist customers with orders, refunds, or exchanges.

Feedback Collection – Gather and report customer feedback to improve services.

Record Maintenance – Document customer interactions and update databases.

Cross-Selling & Upselling – Suggest relevant products or services to enhance customer experience.

Compliance & Quality Assurance – Follow company policies, service guidelines, and maintain call/email quality standards.

Skills & Qualifications:

Educational Qualification – High school diploma or bachelor’s degree in any field.

Communication Skills – Strong verbal and written communication in English and/or regional languages.

Problem-Solving Abilities – Ability to handle difficult situations calmly and efficiently.

Technical Skills

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., STARTBIT IT SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at STARTBIT IT SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.