Customer Care Executive

We are seeking a motivated and professional Customer Care Executive to join our team for Tech Mahindra Limited in Pune at our Yerwada location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹24000 - ₹26000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner.

• Address customer queries, concerns, and complaints with a problem-solving approach.

• Maintain accurate records of customer interactions and follow-ups.

• Provide timely and relevant information to customers to resolve their issues.

• Work collaboratively with other teams to escalate and resolve complex issues.

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Permanent

Shift : Australia and US Rotational Shifts With 2 rotational week off

Salary

• Upto 3.5 LPA for Freshers

About the Role

We are seeking skilled and Intenational experienced Customer Service Representatives. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers, resolving queries, and ensuring customer satisfaction.

Eligibility Criteria

• Graduate/Undergraduate Freshers

• Flexibility to work in Rotational shifts and Rotational week off.

Benefits:

• Both way cab facility, home pickup and drop.

• Attractive incentives.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24000 - ₹26000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., TECH MAHINDRA LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 70 Customer Care Executive at TECH MAHINDRA LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.