Customer Care Executive

Job Title: Customer Support Associate

Job Overview:

The Customer Support Associate is responsible for assisting customers by addressing their inquiries, providing information about products or services, resolving issues, and ensuring a positive experience. This role is essential to maintaining strong customer relationships and promoting customer satisfaction.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product issues, complaints, or service requests.

• Issue Resolution: Identify customer concerns and work to resolve problems in a timely and efficient manner, escalating issues to higher levels of support if necessary.

• Product Knowledge: Maintain a deep understanding of company products and services to provide accurate information and guidance to customers.

• Documentation: Record customer interactions, complaints, and feedback accurately in the company’s CRM system for future reference and follow-up.

• Follow-Up: Follow up with customers to ensure that their issues have been addressed and provide additional assistance as needed.

• Customer Advocacy: Act as an advocate for the customer, ensuring that their needs are met while balancing company policies and procedures.

• Team Collaboration: Collaborate with team members and other departments to ensure consistent and effective customer support.

• Performance Metrics: Meet or exceed performance targets related to customer satisfaction, response times, and issue resolution.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14000 per month that depends on your interview. It's a Full Time job in Bhopal.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.