Customer Care Executive

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Required skills and qualifications:

REQUIRE IMMEDIATE JOINERS - LIMITED POSITIONS

Strong written and verbal communication skills with neutral Indian Accent.
Ability to communicate calmly and diplomatically with patients & co-workers.
Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
Proficient in customer service
Active listening and comprehension skills
Strong customer service skills.
Ability to build positive relationships with patients.

Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:
Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Bengali & Hindi and English languages as per region.
Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Kannada, Guajarati, Marathi, Assamese, Bengali)
Exceptional phone manner
Patient centric and Excellent interpersonal and communication skills
Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.
Be a self-starter with attention to detail.
Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
100% documentation
Quality & AHT to be maintained as per process requirement
Always be updated with the Process knowledge & daily updates
Should take initiatives & be flexible for the changes.
Mode of work: Work from Office, Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
Employment Type: Permanent.
Process: Multilingual support for a Healthcare project
Educational mandate: any HSC / Graduate / Postgraduate can apply.
Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\
Working days: 6 with 1 day rotational off.
Fresher Salary for other languages – INR 280000 per annum
· Fresher Salary for English+Hindi– INR 240000 per annum

Experience Salary (above 6 months) for English+Hindi – INR 270000 per annum


Experience Salary (above 6 months) for other languages– INR 320000 per annum

Note – Offer Letter, Relieving letter is must for an experienced candidates.