Customer Care Executive

Job Title: Customer Care Executive (Female Candidates only)
Company: Urbaine Consumer India Pvt. Ltd.
Location: Mansarovar, Jaipur

Brand name : The Wellness Shop

Website: www.thewellnessshop.in

Work Experience Required: 2-3 years
Customer Support Channels: Email, Chat, Voice Call
Skills Required: Excellent Communication Skills (Written & Verbal)

Job Responsibilities:

• Customer Support: Provide exceptional customer support via email and chat, addressing customer queries and concerns related to products, orders, and services.

• Product Knowledge: Assist customers in understanding product details, features, and benefits, guiding them to make informed purchase decisions.

• Issue Resolution: Handle customer complaints and resolve issues in a timely and effective manner, ensuring customer satisfaction.

• Order Management: Assist customers with order tracking, returns, and exchanges, ensuring a smooth and hassle-free process.

• Feedback and Reporting: Gather customer feedback, identify trends, and share insights with the team to enhance service quality.

• Collaboration: Work closely with other departments (sales, logistics, etc.) to ensure a seamless customer experience.

• Follow-Up: Ensure that all customer issues are fully resolved, following up when necessary to maintain customer satisfaction.

Required Skills & Qualifications:

• Experience: 2-3 years of experience in customer service, preferably in e-commerce or retail.

• Communication: Excellent written communication skills (Email & Chat). Ability to communicate clearly, effectively, and professionally.

• Problem-Solving: Strong analytical and problem-solving skills to address customer issues and offer appropriate solutions.

• Multitasking: Ability to manage multiple customer inquiries simultaneously while maintaining high service quality.

• Tech-Savvy: Comfortable using email, chat platforms, and CRM tools to handle customer interactions.

• Patience & Empathy: Ability to listen to customers, empathize with their concerns, and offer thoughtful solutions.

Benefits:

• Competitive salary based on experience.

• Opportunity for growth and development within the company.

• Work in a dynamic and positive work environment focused on customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹18000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., URBAINE CONSUMER INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at URBAINE CONSUMER INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.