Customer Care Executive

Job Title: Customer Care Executive (Work from Home)

Job Summary:

We are seeking a highly skilled and motivated Customer Care Executive to join our team. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. This is a work-from-home opportunity, and you will be required to work independently in a fast-paced environment.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve customer complaints and concerns in a fair and efficient manner

- Provide accurate and up-to-date information about our products and services

- Utilize our customer relationship management (CRM) software to document customer interactions and resolve issues

- Meet or exceed customer satisfaction and quality metrics

- Collaborate with internal teams to resolve customer issues and improve overall customer experience

- Stay up-to-date on product knowledge and industry trends

Requirements:

- High school diploma or equivalent required; bachelor's degree preferred

- 1-2 years of experience in customer service or a related field

- Excellent communication and problem-solving skills

- Ability to work independently in a fast-paced environment

- Strong technical skills, including proficiency in CRM software and Microsoft Office

- Ability to meet or exceed customer satisfaction and quality metrics

- Reliable high-speed internet connection and a quiet, dedicated workspace

Preferred Qualifications:

- Experience working in a work-from-home environment

- Familiarity with customer service software and technology

- Bilingual or multilingual skills

- Experience in a related industry (e.g. retail, hospitality, healthcare)

What We Offer:

- Competitive hourly rate

- Opportunities for career growth and advancement

- Flexible scheduling and work-from-home arrangement

- Comprehensive training program

- Recognition and reward for outstanding performance

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., VINCULUM SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at VINCULUM SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Flexible Shift.