Customer Care Executive

According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:

• Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.

• Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

• Analyzing and reporting customer data to devise new strategies or update the existing ones

• Communicating with them through various omnichannel channels, including email, social media, phone or SMS

• Making appointments that fit into the schedule of the client and the customer.

• Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.

• Assisting them if they are facing a problem and troubleshooting it.

• Ensuring the customer has a positive experience with the company.

• Fostering a healthy relationship between the client and the customer.

• Overseeing timely delivery and payment of sales orders.

• Handling all Voice and Non-Voice Processes in BPOs & Call centers.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹13,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Fresher

Language:

• Hindi (Preferred)

• English (Preferred)

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹13500 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Vision Prime Services Pvt. Ltd..
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 6 Customer Care Executive at Vision Prime Services Pvt. Ltd.
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.