Customer Care Executive

23,000 - 31,000 /month

Viviana Mall

Thane West, Thane

0 - 4 years Experience in Customer Support / TeleCaller

New

40 Openings

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Candidates must be fluent in English and have good communication skills. Greet and assist customers in the mall. Allocate resources effectively to achieve results in a dynamic environment. Adapt to changes and continuously learn new skills. Be knowledgeable about the mall, its brands, and ongoing activities. Maintain a professional approach when dealing with customers. Handle customer complaints promptly. Ensure cleanliness of restrooms and floors. Oversee parking area maintenance and ensure staff is trained to handle vehicles. Provide support to other departments as needed. Follow all company rules and policies. Collect and analyze customer feedback. Follow operations audit calendar and create action plans for improvement. Brief agency staff before shifts and conduct interdepartmental meetings for smooth operations. Train outsourced staff on grooming, mall FAQ, and communication skills.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23000 - ₹31000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Viviana Mall.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 40 Customer Care Executive at Viviana Mall
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.