Customer Care Executive

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

Job Summary

We are looking for a female proactive and customer-focused Customer Support Executive to oversee our customer support team. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations, and leading a team to achieve key performance metrics.

Key Responsibilities

• Team Management: Lead, mentor, and manage the customer support team to ensure high performance and efficiency.

• Customer Interaction: Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions.

• Escalation Handling: Manage and resolve escalated customer complaints professionally and efficiently.

• Process Improvement: Identify areas for improvement in customer service operations and implement best practices.

• Performance Monitoring: Track and analyze key customer service metrics, ensuring SLAs and KPIs are met.

• Collaboration: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.

• Feedback & Reporting: Gather customer feedback, generate reports, and provide insights for decision-making.

Key Skills & Qualifications

• Minimum 1 year of experience in customer support or a related field.

• Prior experience in team leadership or supervisory roles is preferred.

• Strong verbal and written communication skills.

• Ability to handle high-pressure situations and customer escalations.

• Strong problem-solving and decision-making skills.

• Passion for customer satisfaction and process excellence.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., WILD DAISIES (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at WILD DAISIES (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.