Customer Care Executive

Job Title: Customer Support Representative

Location: Malad, Mumbai
Working Days: 5 Days (Rotational Shifts)
CTC: ₹2,00,000 to ₹5,00,000 per annum
Job Type: Full-time, Permanent

About Us

We are a fast-growing company in BPO industry, offering exceptional customer support services. Our team is committed to providing world-class support, ensuring that our customers receive the best experience. We are now looking for motivated and enthusiastic individuals to join our dynamic team in Malad, Mumbai.

Key Responsibilities:

• Provide top-notch customer service and support through various channels (calls, emails, chats).

• Respond to customer inquiries promptly, accurately, and professionally.

• Resolve customer complaints, inquiries, and issues while maintaining a high level of customer satisfaction.

• Process customer requests and guide them through product or service troubleshooting.

• Work closely with other teams (sales, technical, etc.) to provide effective solutions.

• Maintain up-to-date knowledge of company products and services.

• Ensure accurate record-keeping and proper documentation of customer interactions.

• Meet or exceed KPIs and performance metrics consistently.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• Graduate in any stream (Freshers or with prior customer service experience).

• Excellent communication skills (spoken and written) in English and Hindi.

• Ability to work in a fast-paced and high-pressure environment.

• Strong problem-solving skills and ability to handle challenging customer situations.

• Ability to adapt to rotational shifts (including weekends and holidays).

• Team player with a positive attitude.

• Basic computer skills and familiarity with MS Office Suite.

Shift Details:

• Working Days: 5 days working (rotational shifts, including weekends).

• Shift Timings: Rotational, may include early, mid, and night shifts.

Benefits:

• Competitive salary based on experience (₹2 LPA to ₹5 LPA).

• Opportunities for career growth and advancement.

• Medical and insurance benefits.

• Fun and inclusive work environment.

• Work-life balance with fixed-off days.

How to Apply:

If you’re looking for a challenging and rewarding opportunity in customer support, we'd love to hear from you! Please send your updated resume on 7697428237.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Witbloom Training Placement.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Witbloom Training Placement
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.