Customer Care Executive

Industry Type: Loan/ Credit Card

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Title: Customer Support Representative Location: [Insert Location or Remote Option] Department: Customer Support Position Summary: We are seeking a dedicated and customer-oriented Customer Support Representative to join our team. As a vital part of our customer service operations, you will be responsible for providing exceptional service, assisting customers with inquiries, and resolving issues effectively. Your ability to communicate clearly and solve problems will play a key role in ensuring customer satisfaction and enhancing the overall customer experience.Key Responsibilities:Respond promptly to customer inquiries through various channels (phone, email, live chat, etc.).Address and resolve customer complaints, concerns, and issues in a professional and empathetic manner.Provide accurate information regarding product features, services, and policies.Process orders, returns, and exchanges in a timely and efficient manner.Maintain a high level of product knowledge to effectively assist customers.Document and track customer interactions in our CRM system.Collaborate with other teams (sales, technical support, etc.) to resolve complex customer issues.Identify opportunities to improve customer satisfaction and suggest process improvements.Follow up with customers to ensure issues are resolved to their satisfaction.Ensure all customer issues are resolved with a focus on building long-term relationships.Qualifications:High school diploma or equivalent (Undergraduate or Bachelor’s degree is a plus).Proven experience in a customer support or service role (min-6 month to max-3 years preferred).Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to work in a fast-paced environment while maintaining professionalism.Proficiency with CRM systems, Microsoft Office, and other customer service tools.Ability to remain calm under pressure and handle stressful situations with tact.A positive attitude with a genuine desire to help others.Flexibility to work various shifts, including weekends and holidays if necessary.