Customer Care Manager

With a requirement for 1 for the Customer Care Manager position, this exciting opportunity is for Amar Cars Private Limited based in Anand and located in Anand - Sojitra Road. We are looking for motivated and dedicated professionals to join our team, a crucial role in ensuring exceptional customer satisfaction and loyalty within a four-wheeler dealership environment. This role involves managing a team of customer care representatives, overseeing customer interactions, resolving escalated issues, and implementing strategies to enhance the overall customer experience.

The role offers an attractive in-hand salary of ₹15000 - ₹25000 and opportunities for growth.

Key Responsibilities:

• Lead, train, and motivate a team of customer care representatives to deliver excellent service.

• Conduct regular performance evaluations, provide feedback, and implement coaching plans to improve team effectiveness.

• Serve as the primary point of contact for escalated customer inquiries and complaints.

• Handle complex or sensitive customer issues with professionalism, empathy, and a focus on resolution.

• Develop and implement efficient customer care processes and procedures to streamline operations and improve response times.

• Identify areas for improvement in the customer journey and collaborate with relevant departments to implement enhancements.

• Build and maintain strong relationships with customers to foster loyalty and retention.

• Act as a liaison between customers and internal departments to ensure timely resolution of issues and effective communication.

• Analyze customer feedback, complaints, and service metrics to identify trends and areas for improvement.

• Utilize data insights to develop actionable strategies for enhancing the overall customer experience.

• Monitor customer interactions to ensure compliance with company policies and standards.

• Conduct audits and quality assessments to maintain service excellence and uphold brand reputation.

• Communicate effectively with customers via various channels, including phone, email, and in-person interactions.

• Collaborate with cross-functional teams to share customer feedback, insights, and recommendations for improvement.

  Qualifications:

• Bachelors degree in Business Administration, Marketing, or related field.

• Proven experience in a customer service or customer care role, preferably within the automotive industry.

• Strong leadership and team management skills with the ability to inspire and motivate others.

• Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.

• Analytical mindset with the ability to interpret data and draw actionable insights.

• Problem-solving skills with the ability to resolve conflicts and address customer concerns effectively.

• Proficiency in CRM software and other relevant tools for managing customer interactions.

• Flexibility to work in a fast-paced environment and adapt to changing priorities.

• Commitment to providing exceptional customer service and driving continuous improvement initiatives.

  Preferred candidate profile

Min 4 year (Preference for automobile experienced candidates) the candidate should be comfortable working 6 days working during the Day shift.

The Customer Care Manager plays a pivotal role in ensuring customer satisfaction, retention, and loyalty within the four-wheeler dealership. By leading a team of dedicated customer care representatives and implementing effective strategies, the Customer Care Manager contributes to the dealership's success and reputation for excellence in service.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Anand.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., AMAR CARS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at AMAR CARS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.