Customer Care Manager

Graduate and above

Females Only

5 days working | Day Shift

Job Benefits: Insurance, PF

Job Summary:

We are seeking a highly motivated and experienced Client Service Manager to oversee and enhance our client service operations. The ideal candidate will be responsible for building strong client relationships, ensuring customer satisfaction, and leading a team to deliver top-notch service. This role requires excellent communication skills, a proactive approach to problem-solving, and a deep understanding of customer service best practices.

Key Responsibilities:

Develop and maintain strong relationships with clients to ensure satisfaction and long-term partnerships.

Oversee the client service team, providing guidance, training, and performance management.

Address client inquiries, concerns, and escalations promptly and professionally.

Monitor service quality and implement improvements to enhance customer experience.

Collaborate with internal departments to ensure seamless service delivery.

Track key performance metrics and generate reports on client service trends.

Identify opportunities for process enhancements and efficiency improvements.

Stay updated with industry trends to maintain a competitive edge in client service excellence.

Qualifications & Skills:

Bachelor's degree in Business Administration, Marketing, or a related field.

Proven experience as a Client Service Manager or in a similar leadership role.

Strong leadership, communication, and problem-solving skills.

Ability to manage multiple clients and prioritize tasks effectively.

Proficiency in CRM software and customer service tools.

Exceptional interpersonal skills with a client-centric mindset.

Analytical mindset with the ability to interpret and act on data insights.

Preferred Qualifications:

Experience in [specific industry, e.g., financial services, technology, healthcare, etc.].

Knowledge of customer retention strategies and business development.

Certification in customer service management is a plus.