Customer Care Representative

job Title: Customer Support Representative

Location: bangalore
Job Type: Full-time

Job Overview:

We are seeking a dedicated and empathetic Customer Support Representative to join our dynamic team. The ideal candidate will be the first point of contact for customers seeking assistance with our products and services. The role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, live chat, and social media.

• Provide timely, accurate, and effective responses to customer queries and concerns.

• Troubleshoot technical or product-related issues, escalating when necessary.

• Ensure customer satisfaction by resolving complaints and providing appropriate solutions.

• Document and track customer interactions, feedback, and resolutions in our CRM system.

• Educate customers about product features, services, and troubleshooting steps.

• Maintain a professional, positive, and patient attitude, even in challenging situations.

• Meet or exceed performance metrics, such as response time, issue resolution time, and customer satisfaction.

Qualifications:

• graduation

• Proven experience in customer service or support (1-2 years preferred).

• Strong communication skills, both written and verbal.

• Excellent problem-solving abilities.

• Ability to remain calm under pressure and work in a fast-paced environment.

• Familiarity with customer support software, CRMs, or help desk tools is a plus.

• Multitasking and time management skills.

• Empathy and the ability to handle difficult situations with professionalism.

  for more call on 8951377471- HR Tibah

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., ACCENTRIX SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 15 Customer Care Representative at ACCENTRIX SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.