Customer Care Representative

Key Responsibilities:

• Handle incoming calls, emails, and chats from customers regarding inquiries, complaints, or requests.

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer issues efficiently while maintaining a positive and professional attitude.

• Document customer interactions, feedback, and resolutions in the CRM system.

• Escalate unresolved issues to the appropriate department or supervisor.

• Adhere to company policies, scripts, and quality standards for customer interactions.

• Assist customers with troubleshooting basic technical issues, if applicable.

• Follow up with customers when necessary to ensure resolution and satisfaction.

• Maintain a high level of product and service knowledge to provide accurate responses.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Employhr Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 10 Customer Care Representative at Employhr Services Llp
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.