Customer Care Representative

Greetings from Intouch cx!! We are hiring for international non voice process, Interested candidates can call @9620689061

The role of the Customer Service Associate (CSA) - Non-Voice, will be

responsible for:

➢ Providing support and resolve technical issues via email and other

electronic communications

➢ Building credibility and trust with the customer by empathizing with

their problem in words

➢ Proactively understanding their needs and responding promptly to

resolve their issue

➢ Applying advanced troubleshooting techniques to provide unique

solutions to the customer’s individual needs

➢ Leveraging their experience to provide feedback to the team on how

to improve client services

➢ Driving customer communication during critical events

Remote Requirements

▪ Maintain a secure, high speed internet connection

▪ Ability to plug in ethernet cable into a modem

▪ Have a dedicated workspace in their homes or remote locations to

provide services to the Company

▪ Ability to come into the campus to pick up equipment

Essential Functions

▪ An obligation to deliver exceptional customer service

▪ Receive emails and chats to gather and verify required information and

do utmost within their power to solve customer problems

▪ Demonstrate empathy and patience to the customer

▪ Demonstrate enthusiasm to be a self-starter who is excited about

learning new technologies on a daily basis

▪ Provide information to the client and place appropriate notes in system

indicating exactly what action was taken or needs to be taken

Educational/Work

Experience and

Requirements

▪ Must successfully pass a background check

▪ High school diploma or equivalent required

▪ Must have at least six months customer service experience or

equivalent

▪ Experience in the gaming/tech support industry is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., INTOUCHCX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 30 Customer Care Representative at INTOUCHCX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.