Customer Care Representative

Job Description: Customer Support Associate - Mumbai

Position: Customer Support Associate
Location: Mumbai, India
Job Type: Full-time

Job Summary:
We are looking for a dedicated and customer-oriented individual to join our team as a Customer Support Associate in Mumbai. As a key member of our support team, you will be responsible for providing exceptional customer service through various communication channels (phone, email, chat) and ensuring customer issues are resolved efficiently and satisfactorily.

Key Responsibilities:

• Handle inbound customer inquiries and support requests via phone, email, and chat.

• Provide accurate, timely, and effective solutions to customers’ problems or concerns.

• Troubleshoot customer issues related to products/services and offer solutions or alternatives.

• Maintain a high level of professionalism while dealing with customer concerns, ensuring customer satisfaction.

• Record and document all interactions with customers in the CRM system.

• Follow up with customers to ensure their issues have been resolved satisfactorily.

• Collaborate with other teams (technical, sales, etc.) to resolve complex issues.

• Continuously learn about new product updates and processes to provide up-to-date support.

• Achieve performance metrics such as average response time, customer satisfaction, and issue resolution rates.

• Identify opportunities for process improvements and report customer feedback to management.

Qualifications:

• Undergraduate/Graduate

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., WITBLOOM TRAINING AND PLACEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 50 Customer Care Representative at WITBLOOM TRAINING AND PLACEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.