Customer Care Service

Profile Offered: Customer Relationship Manager

CTC Offered: INR Upto 4 LPA

Degree Specialization: Any Graduate

Job Location: Mumbai (Vashi)

Joining: Immediate

Interview Process: 2 rounds of face-to-face interviews

General Description of the Job:

This role is with our In-House Contact Center. These are the following deliverable expected out of the role

- Outbound calling and converting lead into sales.

- Retaining existing customers and selling them renewed product.

- Explaining the product features and benefits to customers.

- Ensuring all compliance and SLA during the call.

- Achieving daily, weekly and monthly target.

Job Responsibilities & Desired Candidate Profile:

- Comprehend and understand Customer's requirements and pitching an appropriate product so that the customer requirements are met. Seeking information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.

- Provide/take relevant information and update the system accordingly. Where the outreach cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to sell the products over telephone correctly and confidently.

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality sales by following organization standards.

- Typing speed of 30 to 40 wpm

- Candidate should have good communication skills.

- Strong interpersonal, problem-solving skills and verbal and written communication skills

- Basic computer knowledge and technical skills

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., ICICI BANK LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 30 Customer Care Service at ICICI BANK LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.