Customer Care Service

Industry Type: Loan/ Credit Card

Graduate and above

All genders

6 days working | Flexible Shift

Job Benefits: Insurance, PF, Medical Benefits

We are seeking a motivated and professional Customer Care Service to join our team for [IDFC FIRST BANK] in Mumbai at our Airoli location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card and Banking Products. The role offers ₹20000 - ₹26000 take home and a dynamic environment with opportunities for growth. Key Responsibilities: Handle customer calls in a professional and efficient manner. Address customer queries, concerns, and complaints with a problem-solving approach. Maintain accurate records of customer interactions and follow-ups. Provide timely and relevant information to customers to resolve their issues.Work collaboratively with other teams to escalate and resolve complex issues.Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.Job Requirements:The ideal candidate should have 0-5 years of experience in customer service or a Inbound role and should be proficient in English. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 6 days working during the Day shift.