Customer Care Service

Process – Material Quality Analysis

Designation – Quality Analyst

Client – Optum Global Solution (UHG)

Shift timings: 8:45 PM to 6:15 AM (Night Shift)

CTC – 2.4 LPA

Additional Incentives:

                  100% Attendance – Rs.500/Month

                  Project Completion Bonus – Rs.500/Month

                  Monthly R&R – Rs.1000 gift card

                  Refreshment Spend – Rs.300/Month

                  OTs are paid additionally

Amenities:

                  Deployment at Client location

                  Transportation – Home Pickup and Home Drop facility within transport radius.

                  Pantry Services – Regular Tea, Green Tea, Coffee, Milk with Sugar/Jaggery available round the clock.

Process Description: Process involves review of insurance documents supposed to go out to the members and identify the defects/discrepancies by running basic manual testing concepts and report it to the lead.

Nature of work: Non-Voice

Must have attributes:

                  Good Reading and verbal communication skills to comprehend the documents and report the defects.

                  Should be able to work on MS-Office (word & Excel) fluently.

Flexible to do overtime as and when required including holidays and weekends

                  Should have experience working in night shifts.

                  Min. 6 months of any BPO experience.

Good to have attributes:

                  Knowledge on US Healthcare concepts

                  Knowledge on Basic Testing concepts

Education Background: Any graduate/PG except Technical fields like BE, Btech, Mtech, MCA, etc.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., OPTUM GLOBAL SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 80 Customer Care Service at OPTUM GLOBAL SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Night Shift.