JobProfile:- CRM Manager / Executive (Real estate Industry)
Listen actively to customer concerns and understand their needs.
Provide accurate and helpful information about products, services, and procedures.
Escalate complex issues to the appropriate team when necessary.
Maintain a positive and empathetic attitude in all customer interactions.
Stay up-to-date on company products, services, and policies.
Be able to answer customer questions about product features, benefits, and usage.
Identify opportunities to upsell or cross-sell products and services.
Identify and resolve customer issues efficiently and effectively.
Follow up with customers to ensure their satisfaction with the resolution.
Document customer interactions and issue resolutions in a CRM or other system.