Customer Relationship Executive

Job description:

Key Responsibilities of CRM Executive Customer Engagement & Follow-ups

• Take over customer interactions immediately after the sales presentation and site visit.

• Serve as the primary point of contact for all customer inquiries, updates, and support.

• Regularly follow up with potential customers to address their queries and keep them informed.

Documentation & Communication

• Assist customers with completing necessary paperwork, including booking forms, agreements, and payment plans.

• Ensure clear and consistent communication regarding project timelines, progress updates, and other customer-related milestones.

Relationship Management

• Develop strong relationships with customers to ensure a positive experience throughout their journey with Meraki Habitats.

• Proactively resolve customer concerns and escalate issues to the appropriate departments when necessary.

CRM System Management

• Maintain accurate records of customer interactions in the CRM system.

• Track customer feedback and provide insights to the sales and project teams for continuous improvement.

Payment Coordination

• Coordinate with customers regarding payment schedules and ensure timely reminders for dues.

• Work with the accounts team to address any payment-related queries or discrepancies.

Post-Sales Support

• Provide assistance to customers regarding project handovers, customizations, and other services.

• Organize and manage periodic customer engagement activities to enhance brand loyalty.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., ACCORD SYNERGY LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 3 Customer Relationship Executive at ACCORD SYNERGY LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.