✅ Client Relationship Management:
Build and maintain positive relationships with clients through regular communication.
Identify customer needs and provide tailored solutions to meet their expectations.
Handle customer queries, complaints, and requests in a timely and professional manner.
✅ Sales and Business Development:
Identify new business opportunities by upselling and cross-selling relevant products and services.
Achieve assigned sales targets and contribute to the organization’s revenue growth.
Conduct follow-ups with prospective clients to ensure conversions.
✅ Customer Retention and Loyalty:
Develop customer loyalty strategies and retention programs.
Ensure a high level of client satisfaction to minimize attrition.
Gather and analyze customer feedback to improve service delivery.
✅ Market Research and Analysis:
Stay informed about industry trends, competitor activities, and market changes.
Provide insights and suggestions to enhance the company’s service offerings.
✅ Reporting and Documentation:
Maintain accurate records of customer interactions, transactions, and feedback.
Prepare regular reports on customer engagement, service quality, and sales performance.