Customer Relationship Executive

Job description

Role Overview:

We are looking for a proactive and customer-focused Relationship Manager (Merchant Experience

Advisor) to manage inbound and outbound interactions with merchants using our POS and digital

payment services. The role involves handling queries, follow-ups, email requests, and ensuring quick

issue resolution while providing an excellent merchant experience. Additionally, the advisor will conduct

welcome calls for newly on boarded merchants and drive upselling/cross-selling initiatives.

Key Responsibilities:

✔ Merchant Support & Query Resolution:

 Handle incoming calls, emails, and WhatsApp requests from merchants related to POS

terminals, digital payments, transactions, settlements, and technical issues.

 Ensure quick resolution of merchant concerns regarding payments, chargebacks, refunds,

device functionality, and account updates.

✔ Outbound Engagement & Follow-Ups:

 Conduct welcome calls to newly on boarded merchants, guiding them on POS usage, digital

payment solutions, and best practices.

 Proactively reach out to merchants for issue resolution, service confirmations, and follow-ups

on raised complaints.

 Educate merchants on ongoing offers and campaigns for POS usage to boost business

efficiency, drive active usage, and ensure transaction continuity.

✔ Upselling & Cross-Selling Initiatives:

 Identify opportunities to upsell/cross-sell additional Mswipe service, including value-added

features, upgraded payment solutions, and rental-based plans.

 Drive engagement with merchants to increase product adoption and maximize their

transaction volume.

✔ Email & Ticket Management:

 Manage and respond to email queries and service requests from merchants within defined SLA

timelines.

 Coordinate with internal teams (Technical Support, Risk, Accounts, and Payments) to ensure

timely issue resolution.

✔ Documentation & Reporting:

 Maintain accurate records of merchant interactions, resolutions provided, and follow-ups

required.

Preferred Language - Tamil , Telugu, Malyalam

Key Skills & Competencies:

✅ Strong verbal and written communication skills

✅ Customer-first approach with a problem-solving mindset

✅ Ability to multitask and manage high call/email volumes

✅ Basic understanding of POS, UPI, digital payments, and chargeback processes

✅ Experience in CRM/ticketing systems (Odoo, Runo dialer, etc.) is a plus

✅ Ability to work in a fast-paced environment and meet SLAs

Job Type: Full-time

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., MSWIPE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 20 Customer Relationship Executive at MSWIPE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.