Customer Relationship Executive

Job Description: Customer Relationship Executive (CRE)

Job Summary:

A Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction, loyalty, and retention. They act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

1. Customer Engagement & Relationship Management:

Build and maintain strong relationships with customers.

Understand customer needs and provide appropriate solutions.

Follow up with clients to ensure satisfaction and address concerns.

2. Sales & Business Development:

Identify opportunities to upsell or cross-sell products/services.

Generate leads and convert them into business opportunities.

Collaborate with the sales team to meet revenue goals.

3. Customer Support & Issue Resolution:

Handle customer complaints and resolve issues promptly.

Work with internal teams to ensure customer queries are resolved efficiently.

Provide after-sales support and ensure customer satisfaction.

4. Reporting & Documentation:

Maintain accurate records of customer interactions and transactions.

Prepare reports on customer feedback, concerns, and suggestions.

Analyze customer trends to improve service quality.

5. Brand Representation & Communication:

Act as the face of the company and promote a positive brand image.

Communicate company policies, offers, and updates to customers.

Conduct customer satisfaction surveys and gather feedback.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹16000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., VOC AUTOMOTIVE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at VOC AUTOMOTIVE
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.