Customer Relationship Manager

Job description

1. Customer Acquisition and Retention. Achieve customer retention rates. Reduce customer churn rate by through improved customer service and engagement.

2. Ensure that customer records are updated and complete in folder.Regularly clean and validate CRM data to maintain high-quality data for sales and marketing teams.

3. Customer Segmentation and Targeting. Develop personalized marketing campaigns for top customer segments.

4. Sales Support and Coordination. Increase the sales team's productivity by providing them with relevant customer data and insights from the CRM. Ensure timely follow-ups with customers through automated reminders and notifications in the CRM.

5. Customer Service and Support Integration. Improve response time to customer inquiries. Maintain a customer satisfaction by resolving issues through mails, calls.

6. Reporting and Analytics. Create and deliver monthly reports on CRM performance, including sales pipeline, customer behavior, and campaign effectiveness.

7. Collaboration with Sales / Accounts team

8. CRM System Optimization. Regularly monitor and resolve CRM-related issues to ensure smooth operations.

9. Customer Feedback and Continuous Improvement. Collect feedback from customers post-purchase and after service interactions.

10. Cost Efficiency in CRM Operations. Identify opportunities to reduce costs while maintaining or improving CRM performance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., DECENT PAYROLL MANAGEMENT SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at DECENT PAYROLL MANAGEMENT SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.