Customer Relationship Manager

·       CRM Administration & Maintenance:

Manage user access, data integrity, and system configurations within the CRM platform, ensuring data accuracy and security. 

·       Data Entry & Management:

Input and update customer information, service records, and related data within the CRM system. 

·       User Support & Training:

Provide training and support to showroom staff on utilizing the CRM system effectively, including data entry and reporting. 

·       Data Analysis & Reporting:

Analyze customer data to identify trends, patterns, and opportunities for improvement in service and sales. 

·       Customer Segmentation & Targeting:

Assist in segmenting the customer base to target specific marketing and service initiatives. 

·       Process Improvement:

Identify and implement CRM workflows and automation to streamline processes, enhance efficiency, and improve service delivery. 

·       Collaboration & Communication:

Work with sales, service, and marketing teams to ensure a consistent and positive customer experience. 

·       Troubleshooting & Resolution:

Identify and resolve technical issues within the CRM system, providing technical support as needed. 

·       Reporting & Analytics:

Generate reports and dashboards to track key performance indicators (KPIs) and monitor customer service performance. 

·       Integration:

Collaborate with IT and third-party vendors to integrate CRM with other systems, such as point-of-sale and inventory management. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be All Education levels and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., FPL AUTOMOBILES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at FPL AUTOMOBILES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.