Customer Relationship Manager

We are hiring for Customer Relationship Manager

1. Customer Acquisition and Retention

Objective: Develop and maintain a healthy pipeline of leads and customers.

Achieve customer retention rates.

Reduce customer churn rate by through improved customer service and engagement.

2. Customer Data Management

Objective: Ensure accurate and up-to-date customer data.

Key Results:

Ensure that customer records are updated and complete in folder.

Regularly clean and validate CRM data to maintain high-quality data for sales and marketing teams.

3. Customer Segmentation and Targeting

Objective: Segment customers based on specific criteria (e.g., size, industry, purchasing behavior).

Key Results.

Develop personalized marketing campaigns for top customer segments.

4. Sales Support and Coordination

Objective: Provide CRM support to the sales team to improve efficiency and effectiveness.

Key Results:

Increase the sales team's productivity by providing them with relevant customer data and insights from the CRM.

Ensure timely follow-ups with customers through automated reminders and notifications in the CRM.

5. Customer Service and Support Integration

Objective: Ensure seamless communication between CRM and customer support teams.

Key Results:

Improve response time to customer inquiries.

Maintain a customer satisfaction by resolving issues through mails, calls.

6. Reporting and Analytics

Objective: Generate insights and reports for management regarding CRM performance.

Key Results:

Create and deliver monthly reports on CRM performance, including sales pipeline, customer behavior, and campaign effectiveness.

Track CRM metrics like conversion rates, lead-to-opportunity ratios, and customer satisfaction levels.

Identify and propose solutions for CRM system inefficiencies that impact business processes.

7. Collaboration with Marketing Teams

Objective: Align CRM strategies with marketing campaigns and initiatives.

Key Results:

Support the marketing team by providing CRM data for lead generation campaigns.

Increase cross-department collaboration for smoother customer interactions and experience.

8. CRM System Optimization

Objective: Ensure the CRM system is optimized for ease of use and productivity.

Key Results:

Regularly monitor and resolve CRM-related issues to ensure smooth operations.

Train employees on how to utilize CRM features effectively, ensuring 100% CRM adoption across teams. Continuously upgrade CRM system features based on evolving company needs and technological advances.

9. Customer Feedback and Continuous Improvement

Objective: Leverage CRM to gather feedback and improve processes.

Key Results:

Collect feedback from customers post-purchase and after service interactions.

Implement improvements based on customer feedback, such as enhancing the support system or modifying products/services.

10. Cost Efficiency in CRM Operations

Objective: Ensure the CRM process runs efficiently within budget.

Key Results:

Streamline CRM-related processes to reduce operational cost.

Identify opportunities to reduce costs while maintaining or improving CRM performance.

Salary- open budget

1-3 years of experience in sales coordination, CRM

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., NEWTECH STEELS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 10 Customer Relationship Manager at NEWTECH STEELS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.