customer success executive

Customer Success Executives

Job Summary:

We are seeking a proactive and customer-focused Customer Success Executive to

enhance client relationships and ensure seamless service delivery in the health insurance

domain. This role involves managing customer queries, assisting with policy-related

concerns, and ensuring a positive customer experience throughout the policy lifecycle.

Key Responsibilities:

 Act as the primary point of contact for policyholders, addressing queries related

to policy coverage, claims, and benefits.

 Guide customers through the onboarding process and ensure they fully

understand their insurance policies.

 Proactively engage with clients to enhance satisfaction, resolve issues, and retain

business.

 Coordinate with internal teams (claims, underwriting, sales, and support) to

resolve customer concerns efficiently.

 Monitor customer interactions, feedback, and escalations to improve service

quality.

 Identify opportunities for upselling or cross-selling additional insurance products.

 Maintain accurate records of customer interactions in CRM systems.

 Stay updated on industry regulations, company policies, and product offerings to

provide accurate information.

Required Skills & Qualifications:

 Bachelor’s degree in Business Administration, Insurance, or a related field.

 1 year of experience in customer success, account management, or a similar role

in the health insurance sector.

 Strong understanding of health insurance products, claims processing, and

regulatory guidelines.

 Excellent communication and interpersonal skills to build strong customer

relationships.

 Problem-solving skills with the ability to handle customer complaints and

escalations effectively.

 Proficiency in CRM software and Microsoft Office Suite.

 Ability to multitask, prioritize, and work in a fast-paced environment.

 Languages Required – English, Bengali and Hindi

What are some reasons that a candidate could be excited by this opportunity?

By joining our team as a Customer Success Executive, you will have the opportunity to make

a significant impact on our customers' lives by ensuring they receive the best possible

experience throughout their subscription journey. You'll work in a collaborative and innovative

environment, where your ideas and efforts will directly contribute to the growth and success of

our firm.

If you are passionate about delivering exceptional customer experiences, fostering loyalty,

and maximizing the value customers derive from their subscriptions, we encourage you to

apply and be part of our dedicated team.

Location – Bangalore.

More about this customer success executive job

1. What is the eligibility criteria to apply for this customer success executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this customer success executive job?
   Ans: This customer success executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this customer success executive job?
   Ans: No, there is no fee applicable for applying this customer success executive job and during the employment with the company, i.e., NARAYANA HEALTH CARE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this customer success executive role?
   Ans: There is an immediate opening of 10 customer success executive at NARAYANA HEALTH CARE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this customer success executive job?
   Ans: This customer success executive job has Day Shift.