Customer Support Executive

15,000 - 24,000 /month

Abk Imports Private Limited

Khandve Nagar, Pune

1 - 3 years Experience in Customer Support / TeleCaller

New

Verified

2 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

Graduate and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Respond to customer inquiries via phone, email, and chat promptly and
professionally.
Resolve customer issues and complaints in a timely and efficient manner.
Provide accurate information about products and services.
• Process orders, returns, and exchanges accurately.
Maintain detailed and accurate customer records.
Identify and escalate priority issues to the appropriate department.
Follow up with customers to ensure their issues are resolved.
Collaborate with team members to improve customer service processes.
• Contribute to a positive team environment and proactive customer service
culture.
Maintain effective communication with vendors to ensure accurate
shipment tracking and on-time delivery, take proactive measures to
ensure shipments are delivered on time, handling any issues that may
affect delivery schedules.
• Monitor shipments throughout the delivery cycle, updating relevant
stakeholders and identifying any potential delays.
Collaborate with logistics personnel to align shipment schedules, address
logistical challenges, and streamline delivery processes.
Use basic Excel functions to manage shipment data, create tracking
reports, and maintain accurate records

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹24000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ABK IMPORTS PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 2 Customer Support Executive at ABK IMPORTS PRIVATE LIMITED
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.