Customer Support Executive

Job Overview:

We are looking for a dedicated and friendly Customer Support Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service and will serve as the primary point of contact for customers. This role involves resolving customer inquiries, handling complaints, and ensuring an overall positive experience for every customer.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media platforms in a professional and timely manner.

• Address and resolve customer complaints, issues, or concerns while maintaining a positive and helpful attitude.

• Provide accurate information about products, services, and company policies to customers.

• Troubleshoot technical issues or service-related problems and guide customers through appropriate solutions.

• Document customer interactions and maintain detailed records of queries, issues, and resolutions.

• Collaborate with other departments (e.g., Sales, Technical Support) to resolve complex customer concerns or issues.

• Ensure customer satisfaction by offering appropriate solutions and following up when necessary.

• Stay updated on product features, company policies, and industry trends to provide informed support.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.

• Strong problem-solving and analytical skills.

• Ability to remain calm and professional in challenging situations.

• Customer-oriented mindset with a passion for providing excellent service.

• Ability to multitask and manage time effectively.

• Proficiency in using customer support software and tools (e.g., Zendesk, Freshdesk) and MS Office Suite.

• High school diploma or equivalent (Bachelor’s degree preferred).

• Previous customer service experience is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Allsec.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 80 Customer Support Executive at Allsec
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.