Customer Support Executive

 Position: Customer Support Executive

Inbound Process

5 days working

9hrs Shift

Rotational Shifts for Males and for Females in between 7am to 8pm

Graduation Mandatory

Atleast 8 to 9 months Experience Mandatory

16.5k inhand + 2000 PLI, 400 per day training amount for 40 to 45 days

Excellent Comms.

Key Responsibilities:

• Handle inbound and outbound calls, responding to customer inquiries, resolving complaints, and providing information about products or services.

• Accurately enter customer information, transactions, and interactions into the database or CRM system.

• Identify and escalate priority issues to the appropriate department or supervisor for further assistance.

• Follow predefined scripts and guidelines to maintain consistency and quality in customer interactions.

• Meet or exceed performance targets such as call handling time, first-call resolution, and customer satisfaction scores.

• Actively participate in training sessions and coaching programs to enhance product knowledge, communication skills, and problem-solving abilities.

Job Requirements:

• Additional certifications or coursework in customer service, communication, or related fields are a plus.

• Excellent verbal and written communication skills in English.

• Proficiency in additional languages may be preferred depending on the target customer base.

• Basic computer skills including familiarity with MS Office applications and CRM software.

• Strong customer service orientation with a passion for helping people and resolving issues effectively.

• Ability to thrive in a fast-paced environment and adapt to changing priorities and procedures.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹10000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., AUROVISGLOBAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 25 Customer Support Executive at AUROVISGLOBAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.