Customer Support Executive

About the Role:

We're seeking a friendly and responsive Customer Service Associate to join our team. As the first point of contact for our customers, you'll play a vital role in delivering exceptional service, resolving issues, and building customer loyalty.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, chat, or social media.

2. Resolve customer complaints and issues in a timely and professional manner.

3. Provide product/service information, answering questions and addressing concerns.

4. Process orders, returns, and exchanges, ensuring accuracy and efficiency.

5. Collaborate with internal teams to resolve customer issues and improve processes.

6. Document customer interactions, maintaining accurate records and reports.

7. Meet customer service standards, adhering to response times and quality metrics.

8. Continuously improve knowledge of products/services, policies, and procedures.

Requirements:

1. Excellent communication and interpersonal skills.

2. Ability to work in a fast-paced environment, handling multiple customer interactions.

3. Strong problem-solving and conflict resolution skills.

4. Proficiency in customer service software and Microsoft Office.

5. High level of patience, empathy, and professionalism.

6. Ability to work flexible hours, including weekends/shifts (if applicable).

Desirable Qualifications:

1. Previous experience in customer service or a related field.

2. Knowledge of customer service metrics and performance standards.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹9000 - ₹11000 per month that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., BANSAL SUPER MARKET.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at BANSAL SUPER MARKET
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.