Customer Support Executive

Role: Customer Service Representative

Location: Vikhroli West, Mumbai (https://goo.gl/maps/7f4PtpTeRnjQXdpH6)

Kindly note that this will be a Work form Office Opportunity

Working Days: 6 days working (One Week off)

Job Description:

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and

maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries,

provide prompt and accurate responses, and resolve any issues or concerns they may have. You will

be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.

Job Responsibilities:

● Respond promptly and courteously to customer inquiries via phone having 100% focus on

phone resolutions

● Having excellent verbal and written communication skills in Hindi & English is a mandatory

requirement

● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

● Escalate complex or unresolved issues to the appropriate departments or supervisors within

specified timelines.

● Maintain accurate records of customer interactions and transactions in the CRM system.

● Collaborate with cross-functional teams to address customer problems and enhance the

overall customer experience.

● Show empathy and patience when dealing with customers, understanding their concerns

and providing reassurance.

● Handle upset customers professionally, de-escalate tense situations, and aim for positive

outcomes.

● Flexibility to work in shifts, including evenings, weekends, and holidays as required

Qualifications:

● High school diploma or equivalent; a degree in a relevant field is a plus.

● Proven work experience in customer service for minimum 1 year (online pharmacy

preferred).

● Proficient in using customer relationship management (CRM) software and other relevant

tools.

● Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

About Truemeds:

Our vision is to make healthcare affordable and accessible to all. We are a technology-driven,

telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare

outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value

medicines from top 30 pharma brands in India to customers with precise scientific matching and

outcomes history leading up to 70%+ savings for customers!

No one should have to choose between their health and their healthcare costs. With this vision - we

aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health

platform that aims to reduce healthcare expenses and improve healthcare outcomes by

democratising medicine purchase in India. We aim to become the go-to e-pharmacy for the “Smart

consumer” to go for best value medicines.

Founded by Ex-Abbott executives, Akshat Nayyar and Dr. Kunal Wani, Truemeds has witnessed

phenomenal growth in the last 2 years on the back of strong product-market fit and massive organic

demand. We have grown at a phenomenal pace with customer love – 60X growth delivered in the

last 20 months. Headquartered in Mumbai, we are building a kick-ass team which is passionate to

build innovative solutions and willing to go the extra mile to ensure the customer has the best

experience. Truemeds has closed its Series B ($22 Million) funding round led by private equity fund

Westbridge Capital. The funding round witnessed participation from existing investors as well

including InfoEdge Ventures, Asha Impact and IAN Fund. The company plans to utilise the funds to

expand in the domestic market and grow exponentially in the days to come.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CHAPTER ONE MULTI SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at CHAPTER ONE MULTI SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.