Customer Support Executive

Job Title: Sales (Kotak)

Location: Thane Ashar IT Park, Kasarvadavli

Job Type: Full-time CENTRALISED PICKUP-DROP

Experience: Freshers & 6 months experience

Process: Sales (Kotak process)

Shift: General Shift

Job Summary:

We're seeking energetic and customer-focused individuals to join our team as Customer Support Executives. As an inbound customer support representative for TCS, you'll provide exceptional service to clients, resolving queries and concerns in a timely and professional manner.

Key Responsibilities:

1. Handle inbound customer calls, emails, or chats in a fast-paced environment.

2. Resolve customer queries, concerns, and issues promptly and efficiently.

3. Provide accurate information about products/services, policies, and procedures.

4. Escalate complex issues to senior team members or management.

5. Maintain accurate records of customer interactions using CRM software.

6. Meet or exceed customer satisfaction and quality targets.

Requirements:

1. Freshers or 6 months experience in customer support/service industry.

2. Excellent communication, listening, and problem-solving skills.

3. Ability to work in a team environment and adapt to changing situations.

4. Strong analytical and troubleshooting skills.

5. Basic computer knowledge (MS Office, CRM software).

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Connect Business Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Connect Business Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.