Customer Support Executive

30,000 - 36,000 /month

Emerge It Solution

5th block Koramangala, Bangalore

0 - 4 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

International Calling

Job Highlights

Languages: ,

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Roles and Responsibilities:
• Only Candidates who can relocate to Dubai.
• Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience.
• Identify customer needs and help customer use specific features effectively.
• Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.).
• Update our internal database with information regarding technical issues and valuable discussions with customers.
• Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing team.
• Assist in training junior Customer Support Representatives.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹30000 - ₹36000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Emerge IT Solution.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 10 Customer Support Executive at Emerge IT Solution
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Rotational Shift.