Customer Support Executive

Job Title: Customer Support Executive

Job Description:

Our expanding company is seeking fresh and experienced talents who aspire to excel as Customer Support Executives. We are looking for individuals who can play a pivotal role in enhancing customer satisfaction, thereby contributing to increased profitability and achieving both short-term and long-term organizational objectives.

Following are the details of Recruitment: -

Job Designation - Customer Support executive (VOICE Process )

• Languages- English, Kannada, Hindi, Telugu, Tamil, and Malayalam. (Max 2 languages English Mandatory).

• Educational Qualification- Any Graduates, Graduation /Diploma mandatory.

• Shifts-Rotational Shifts.

• Work Location- Onsite Project (Includes Accommodation, food Allowance, visa and travelling expenditure).

• Only Candidates who can relocate internationally.

• Salary CTC- As per market standards.

• Recruitment Criteria – Male and Female candidates who's age is not more than 29.

• Immediate joining candidates are appreciated.

• Requirements- should either possess a valid passport or be willing to apply for one after the interview process. must have documentation confirming full double vaccination status.

• Fresher or Experience as Customer support Specialists or similar CS roles.

• Familiarity with our industry is a plus.

• Experience using Help Desk Software and remote support tools is a plus.

• Excellent communication and problem-solving skills.

Roles and Responsibilities:

• Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience.

• Identify customer needs and help customer use specific features effectively.

• Analyse and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues.).

• Update our internal database with information regarding technical issues and valuable discussions with customers.

• Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues.

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.

• follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share with our Product, Sales, and Marketing team.

• Assist in training junior Customer Support Representatives.

Perks and Benefits

• Work Visa & Insurance will be provided by the company.

• Food Allowance, accommodation, transportation.

• Fixed Salary & Best in Industry Incentives & Commissions.

• Training in Bangalore with salary.

• Direct Recruitment & no recruitment fees.

• Monthly 1 sick & 1 casual leave.

• 15 days yearly leave with flight charges reimbursement.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., EMERGE IT SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at EMERGE IT SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.