Customer Support Executive

23,000 - 25,000 /month

Exzellenz Career Shapers Private Limited

1st Phase JP Nagar, Bangalore

1 - 2 years Experience in Customer Support / TeleCaller

New

Verified

7 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Languages: ,

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Responsibilities:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and
interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:
• Any Graduate degree.
• Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

CTC & Other Benefits Details:
• CTC Range upto 3,00,000 per Annum
• 30 Annual leaves + 20 Govt Holidays
• Long vacation during new year
• Laptop and Phone Provided
• PF, Health Insurance, Team Lunches
• Great job satisfaction
• Immense learning & personal development

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., EXZELLENZ CAREER SHAPERS PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 7 Customer Support Executive at EXZELLENZ CAREER SHAPERS PRIVATE LIMITED
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.